Privacy Policy

1. Information We Collect

We only collect the information necessary to process your booking and provide the service, including:

• Name
• Email address
• Phone number (WhatsApp or SMS)
• Booking details (date, time, number of participants)
• Payment confirmation (handled securely through third-party payment providers)
• Optional information you provide when contacting us

We do not collect sensitive data unless required for safety reasons and always with your express consent.

2. How We Use Your Information

We use your data strictly for the following purposes:

• To process and confirm your booking
• To send tour details (meeting point, instructions, updates)
• To contact you regarding changes, emergencies, or essential communications
• To improve our services and customer experience
• To comply with legal obligations if necessary

We do not use your information for profiling, automated decisions, or unrelated marketing.

3. Payment Information

All payments are processed securely by Stripe, PayPal, or similar external providers. We never store or have access to your full payment card information or banking details.

Please refer to the privacy policies of these providers for more details.

4. Communications

We may contact you through:

• Email
• WhatsApp
• SMS
• Phone calls

Only regarding your booking, safety, reminders, or essential updates. You will not receive promotional messages unless you explicitly opt-in.

5. Sharing Your Data

We do not sell, rent, or trade your personal information. Your data may only be shared with:

• Payment processors (Stripe, PayPal)
• Legal authorities if required by law
• Service providers necessary for the operation of the booking system (e.g., website host)

All third parties comply with GDPR and act under strict confidentiality.

6. Data Retention

We retain your information only for as long as necessary:

• Booking and communication data: up to 12 months after your tour
• Legal or tax-related information (if applicable): as required by law
• Photos/videos: indefinitely, unless you request removal

You can request your data to be deleted sooner at any time (see section 8).

7. Photography & Media Consent

If photos or videos are taken during the tour and include your image:

• They may be used on social media or promotional materials
• You may request removal at any time
• If you do not wish to appear in any media, simply inform us before or during the tour

8. Your GDPR Rights

Under the EU General Data Protection Regulation, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request a copy of the information we hold about you
• File a complaint with the Portuguese Data Protection Authority (CNPD)

To exercise your rights, contact us using the email provided on the website.

9. Cookies & Website Tracking

This website may use basic cookies for:

• Website functionality
• Booking form operations
• Traffic analytics (anonymized)

Cookies never identify you personally unless you voluntarily fill out a form.

You may disable cookies in your browser at any time.

10. Data Security

We use reasonable technical and organizational measures to protect your information, including:

• Encrypted connections (HTTPS)
• Secure servers
• Limited access controls
• GDPR-compliant data handling practices

However, no online transmission is 100% secure; you use the website at your own risk.

11. Third-Party Links

Our website may contain links to external platforms (e.g., Stripe, PayPal, map links). We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect improvements or legal updates. The "Last updated" date will always indicate the latest revision.

13. Contact Information

For questions, concerns, or data requests, contact us using the email provided on the website.